Diego Cuesta.

Yes. Using RustDesk and AnyDesk I support clients in any place across the world without travel. Sessions are scheduled via WhatsApp and access is completely secure — only you can grant or revoke it at any time.

Yes. I design and build web systems from scratch tailored to your company's specific process — no generic templates. My clients run nautical management systems, biometric attendance control, notarial document generators, service order management and more.

I have direct experience in the nautical, hotel, real estate, construction, notary, tourism, architecture and industrial sectors in Colombia's Caribbean region. That means I understand the process before proposing the technology solution.

Yes. I deploy autonomous agents and AI workflows adapted to each company's specific process: document classification, automatic client responses, contract data extraction, report generation and operational workflow automation.

During business hours, under 2 hours via WhatsApp. For critical production system emergencies, attention is prioritized. The email soporte@diegocuesta.com is also available for formal and documented requests.

Yes. I design and install LAN/WiFi enterprise networks, IP camera and NVR surveillance systems, home automation and biometric access control. On-site work is primarily in Cartagena and the Bolívar region.

Yes. I do full removal of viruses, malware, ransomware, trojans, spyware and adware on-site in Cartagena and also remotely via RustDesk/AnyDesk across Colombia and worldwide. The service includes scanning with multiple tools, removal, system patching and prevention recommendations. Free quote via WhatsApp at +57 301 226 4353.

Pricing depends on whether prior data backup is required, which OS version (Windows, Linux, macOS), special drivers (printers, scanners, accounting software) and whether it's on-site or remote. The standard service includes file backup, clean install, activation, updated drivers and a base office suite. Free quote via WhatsApp at +57 301 226 4353.

I do. I handle GPU upgrades (NVIDIA RTX and AMD Radeon), memory (DDR4 and DDR5), NVMe PCIe 4.0/5.0 SSDs, power supplies and air or liquid cooling — verifying compatibility with your motherboard, PSU and case before purchase. Free buying advice included. See my PC build hardware guide.

Preventive PC maintenance includes internal physical cleaning (CPU, GPU, fans, PSU), thermal paste replacement, temperature and SMART disk review, driver and OS updates, boot optimization, bloatware removal, virus scan and backup recommendations. Recommended every 6–12 months for heavy-use laptops and every 12 months for desktops. Price varies per machine; free quote via WhatsApp.

Any brand: HP, Lenovo, Dell, ASUS, Acer, Apple (MacBook), Huawei, Samsung, Microsoft Surface, Toshiba, MSI, Razer, Alienware, Gigabyte, and clone/custom laptops. Diagnosis, repair, hinge replacement, screen replacement, keyboard, battery, drive, RAM, internal cleaning and OS reinstall. Cartagena (on-site) and remote for software issues.

Yes. I recover data from HDD, SSD, USB, SD and microSD cards with logical failures (accidental deletion, format, lost partition, filesystem corruption, ransomware). If the failure is physical (mechanical clicks, not detected, dropped), I broker the case with a clean-room lab. See my data recovery guide — and critical: stop using the drive before calling.

In most cases yes — and it often ends up faster than when you bought it. The bottleneck is rarely the CPU: it's usually a mechanical disk (HDD), low RAM, bloatware, malware, outdated drivers or a degraded OS. I do real diagnosis (not a "magic cleaner" downloaded off the internet) and apply only what's justified: SSD/NVMe swap, RAM upgrade to 16/32 GB, deep cleanup, bloatware removal, boot optimization and clean reinstall if the OS is heavily degraded. I only recommend replacing the machine when the upgrades cost more than an equivalent new PC. Cartagena (on-site) and remote. See my hardware guide to understand which upgrade fits your case.